STORE POLICY
- If for some reason we cannot get conclusive results from your shed you will receive a full refund for that test. We will never tell you we think, or its possibly this or that.
- Sometimes DNA is unable to be extracted from a shed for various reasons. If this occurs you will be notified to send a fresh shed or possibly a mouth swab.
- We stand by our results but unfortunately we cannot financially guarantee anything. This is because if someone sends us a shed that proves out in our tests there is no way of us knowing which snake that seller is representing or selling to someone else.
- Ultimately, the seller of the snake is going to be the one that the trust falls on, just like it always has been.
- Please contact us if you have any questions prior to or after ordering a test.